Logo - Bema Fabrics

Terms and Conditions

1. General

www.bemafabrics.com is an online store that sells yard goods, sewing supplies and Swarovski components. Terms and conditions of the online store Bema Fabrics are in accordance with the Consumer Protection Act, Personal Data Protection Act and Electronic Communications Act. The online store Bema Fabrics (hereinafter referred to as "store bemafabrics.com") is operated by BEMA TRADE d.o.o., Cvetkova ulica 39, 1000 Ljubljana, Slovenia, Company Identification Number: 5680492, Tax Identification Number: SI16735218.
General terms and conditions govern the operation of the online store bemafabrics.com, rights and obligations of the customers and the store, and regulate the business relationship between the online store bemafabrics.com and the customer. The customer is bound by the terms and conditions in force at the time of online order placement. The customer is, when placing an order, constantly reminded of the general terms and conditions and, by placing an order, confirms them.


2. Access to information

The seller agrees to always provide the customer with the following information:
- Identity of the seller (name and headquarters, TIN and CIN)
- Contact data; allowing the customer quick and efficient communication with the seller (e-mail address, telephone)
- Item characteristics (colour, width, price, unit of measurement, composition, maintenance)
- Shipping type and shipping deadline
- Information about payment method
- Information on the conditions for withdrawal (the termination of a contract in accordance with article 43. of the Consumer Protection Act; in cases when the consumer in accordance with article 43. of the Consumer Protection Act has no right to terminated a contract, he will be expressly informed), an explanation of the complaint with all necessary data about the contact person or customer contact service.
The store bemafabrics.com is not responsible for the accuracy of information on www.bemafabrics.com, nor is responsible for the completeness of written, visual or audio material.
Because of different graphic setting of monitors, deviation in colour is possible.

Colours under the filter "Choose colour" are arranged by Pantone HEX and do not represent the exact colour of the product, but are rather given to the customer as starting colours.

 


3. Customer types

 

In order to shop on bemafabrics.com one must either log in or place an order without account.

 


4. Prices

 

Product prices are in Euros (EUR) and include VAT. Prices are valid at the time of placing an order and do not have a predetermined value.
Prices are valid if paying by below listed payment methods (6). 

Discounts, promotional codes and vouchers cannot be combined. Funds paid via gift vouchers, bonuses and invoices are not subject to interest.
The sales contract between the seller and the customer is concluded when the seller confirms (the customer receives an e-mail confirming the order). From that moment on all prices and other terms are fixed and are valid for the seller as well as for the customer.
We reserve the right to errors when it comes to publication of prices. In the case of wrongly stated price, or in the case of price changing during processing, the customer will be offered to terminate the contract.

 


5. Order

The store bemafabrics.com is not responsible if products displayed on the website are not in stock. Items are sold by linear measure - meter (yard goods) and by piece (needles and haberdashery, Swarovski components, fasteners, strips). The minimum purchase quantity for yard goods is 0.40 cm, except for materials that are sold by pattern repeat, in which case it is not possible to enter a smaller unit than the size of a pattern repeat.
The sales contract between the customer and the store bemafabrics.com is concluded when the store bemafabrics.com sends the first electronic message about the status of the order (title: order confirmation). From that moment on all prices and other terms are fixed and are valid for the seller as well as for the customer.
Orders are stored in customer`s profile in the overview tab ‘order list’.

It is possible to order via e-mail order@bemafabrics.com or by phone 00386 40 59 80 80 between 9 a.m. and 5 p.m., except on Saturday and Sunday.
All order information is stored by the company Bema Trade d.o.o.,
Cvetkova ulica 39, 1000 Ljubljana, Slovenia. If the ordered item cannot be sent in the promised time, the customer will be notified by email. The customer can terminate the contract or choose another product.


6. Payment methods

- by debit or credit card (Activa, Mastercard, Visa, Visa Electron, American Express, Maestro BA)
- with PayPal
- by wire transfer to the NLB d.d. bank account: 02010-0011032746 (the bid / invoice)

Purchases with EU are done by credit cards, invoice or PayPal.
In the case of paying by debit or credit cards, the following conditions are in order:
- the payer (date available in user account) must be the same person or organization, as the owner of the credit or debit card
- after receiving order confirmation it is not possible to change the content of the order, ie. the final amount of the order, except with the approval of the store bemafabrics.com


7. Contract of sale – invoice

Contract of sale – invoice is signed in the Slovenian language with added clause, in English, about the right to terminate a contract. With received items the customer also receives a printed invoice for purchased items. A copy of the invoice will be stored by the company Bema Trade d.o.o., Cvetkova ulica 39, 1000 Ljubljana, Slovenia; and the customer can request it by written request to info@bemafabrics.com.

The customer receives an invoice for ordered items in the package with ordered items. The invoice shows the price and all costs of the purchase. The clause about the right to terminate a contract is attached. The customer is obliged to check the accuracy of the data and notify the seller about any mistakes within eight working days of receiving the package. Later complaints about the accuracy of the issued invoice will not be considered.
It is possible to view orders in user account on www.bemafabrics.com.


8. Discounts

10% discount:
When buying the same quality of goods (in one piece, and color) over 10 meters, ie. one-time purchase above 150 EUR.
20 % discount:
When buying the same quality of goods (in one piece, and color) over 50 meters, ie. one-time purchase above 300 EUR.
30 % discount:
When buying the same quality of goods (in one piece, and color) over 100 meters, ie. one-time purchase above 1000 EUR.

Non-cumulative discounts!


9. Shopping for legal entities

 

The purchase process for legal entities is exactly the same as for natural persons, except that VAT number and company name must be entered. By entering VAT number and company name you accept the terms and conditions applicable for companies.
The main difference, when it comes to the right to terminate a contract, is: businesses, sole traders and other entities can return delivered items as written below (11).
These legal entities have the right to terminate a contract within 14 days, as consumers (natural persons) do.

Purchases of legal persons are also subject to general terms and conditions of www.bemafabrics.com, except for previously mentioned right to terminate a contract.

Legal entities can choose from the following payment methods:
-by debit or credit card (Activa, Mastercard, Visa, Visa Electron, American Express, BA Maestro)
- by wire transfer to NLB d.d. bank account: 02010-0011032746 (the bid / invoice)

 


10. The right to terminate a contract – order cancellation


In accordance with the Consumer Protection Act, the consumer has 14 days within which one can return items without stating the reason for doing so. This applies only to natural persons. Fortnightly deadline for terminating a contract starts the day after items are received.

In the case of a refund, please contact us in advance in writing form.

Inform us about the termination of a contract: info@bemafabrics.com.

The notice is available HERE.
ret
Send your notice on the following address: BEMA TRADE D.O.O., Cvetkova ulica 39, 1000 Ljubljana, Slovenia. The refund will be transferred to your bank account, stated in the notice, no later than 30 days. The refund does not include postal charges.
For detailed information on how to return products call 00386 1 2800 173.

The consumer must return the item undamaged and in the same quantity, unless the item is destroyed, damaged, lost, or its quantity is reduced without the fault of the consumer.


Items should not be freely used after terminating the contract.
The customer may view and examine items, if necessary to determine their real state. Examination of items that deviates from the above falls under the use of items and, thus, the customer, loses the right to terminate a contract.

The only cost is the cost of returning the item.

We do not accept Collect on Delivery (C.O.D.) packages.
The item must be returned within 30 days of hand in notice about the termination of a contract. The refund will be made immediately or no later than 30 days from receiving the notice about the termination of a contract.

In order to ensure certainty, accuracy and timeliness of returns, and to provide records of payments, payment of the refund to the customer is carried out exclusively by wire transfer to his bank account.
No refunds in cash!

 

 

11. Goods return

 

Return goods claim is recognized for non-cut material with an invoice. The customer can return the material if the material does not have the quality the seller said it has, if the seller has sent the wrong material, wrong colour, wrong amount, or if the material deviates from customer`s order. The customer can return the item within eight days of receiving it, but only by presenting a copy of the original invoice.
The seller is liable for hidden defects on the material, but is not liable for any damage arising from improper maintenance.
The seller will be confirm the written claim within eight days and inform the customer about the process of the claim.
In the case of justified claim, the consumer has either an option to exchange item for the same or similar item, for different item or request a refund.
In the case of unjustified claim the item will be returned to the customer at his expense.
If the package was damaged during the shipping, submit a complaint to GLS, and let Bema Fabrics know by sending an e-mail to:info@bemafabrics.com
The customer returns the item at his expense, ie. according to agreement with the seller.
COD shipments are not allowed.

Return goods form can be found HERE.

 


12. Shipping

 

 

13. The termination of order

 

The user of the online store bemafabrics.com, can terminate the order the same day until 2 p.m., ie. next day at until 2 p.m. , if order was placed after 4 p.m.
It is possible to terminate the order only via e-mail address info@bemafabrics.com The following details have to be included: order number, name and surname of the customer, customer`s address.

 


14. Security


The store bemafabrics.com uses appropriate technological and organizational means to protect the transmission and storage of personal data and payments. For this purpose SSL certificate issued by GeoTrust is used. 

 

Security of card business is provided by system Bankart. Credit card authorizations are made in real time with immediate verification of data from banks. All transfers are encrypted.
Card details are not stored on Bema Trade d.o.o. company’s server.

 

 

15. Protection of personal information

By ordering you allow us to establish, lead, maintain and manage your personal information. Bema Trade d.o.o. secures personally identifiable information by Personal Data Protection Act (Uradni list RS št. 59/99, 57/01) and information about the customer is never revealed to a third party.
The customer is entitled to all the rights written in the Personal Data Protection Act. All conditions and rules bind the customer, as well as Bema Trade d.o.o. Parties will try to resolve all possible disputes.
If this is not possible, District Court in Ljubljana will resolve disputes.
Your data is carefully guarded, and the third person has no access.
If you provide us, www.bemafabrics.com, with any personal information, we will respect your privacy. Our data protection policy is as follows:
• Customers are always thoroughly informed of how their information will be used when they are filling in online forms. Not one data is available to the third person.
• Information about our customers is never given away; we do not sell it and do not allow for a third party to benefit from them.
• You will never receive an e-mail to which you are not subscribed, except in the case of important transactional e-mails.
• You can unsubscribe from our e-mails quickly and easily.
• The customer who accepted SMS and e-mail notifications can opt out of receiving news by sending word UNSUSCRIBE to info@bemafabrics.com
The user of gained personal data is exclusively Bema Trade d.o.o.
Bema Trade d.o.o. is committed to protecting your privacy. We commit ourselves that the data will remain fully owned by Bema Trade d.o.o., and that it will not be given away, sold or traded with another organization, company or natural person.
The customer itself is responsible for the protection of personal date by protecting e-mail address, user name and password, and installing the appropriate software (anti-virus) protection.

 


16. Opinions, recommendations, praise, complaints

 

Any opinion, rating, recommendation, praise or complaint will be examined by administration, and adequately resolved as soon as possible. Bema Trade d.o.o., has the right to use the content of opinions or comments unlimitedly and for any purpose that is in the business interest of the brand Bema Fabrics, as well as for marketing purposes.

 


17. Disputes

 

Parties will try to resolve all possible disputes arising from the use of the online store www.bemafabrics.com between the customer and Bema Trade d.o.o.
If this is not possible, District Court in Ljubljana will resolve disputes.


18. Company information

Name: Bema Trade d.o.o.
Address: Cvetkova ulica 39, 1000 Ljubljana, Slovenia
Website: http://www.bemafabrics.com
e-mail: info@bemafabrics.com
Telephone: 00386 1 28 00 173
Tax Identification Number: SI16735218
Bank account NLB d.d.: 02010-0011032746
Bank account UNICREDIT BANKA: 2900 0005 5236 798

 

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